Department: Motor Vehicles
Category: Customer Service, IT
Idea/Initiative Name: DMV Use of RSS Feeds to Keep Customers Informed
Objective: To create an enhancement to the Department of Motor Vehicles (DMV) Internet website, by making Real Simple Syndication (RSS) feeds available to DMV customers.
Description: The DMV is committed to delivering department news and information to customers, by providing enhanced services to an increasingly mobile, global, and knowledge-based market. The RSS feeds allow customers to stay informed with current DMV news and information. RSS feeds are computer tools designed to deliver constantly changing web content directly to a user’s computer. DMV customers will be able to subscribe to RSS feeds that include information on DMV laws, Real ID, and other areas of content. The news media will be able to access current information 24-hours a day, that is crucial for them to disseminate to the public.
Results: To date, approximately 25,000 customers have viewed or requested this service.