Roles

The following are brief role descriptions for project participants. In many cases links to "Role and Responsiblity" documents have been added at the end of the descriptions for what are considered Project Core Team roles.

Acquisition Specialist

The Acquisition Specialist is the subject matter expert on the State acquisition process and provides oversight to OSI projects during all phases of the Acquisition Life Cycle.  The Acquisition Specialist works in the OSI Procurement Center  and is assigned to a project during the Project Initiation phase.  The Acquisition Specialist provides guidance and direction on the development and approval of the Request For Proposal and associated documents (e.g. Information Technology Procurement Plan, GC 19130 Justification Form, Evaluation and Selection Report, etc.) from planning through execution of the contract.  The Acquisition Specialist acts the liaison between the OSI project and the Department of General Services to ensure full compliance with all acquisition-related requirements and OSI Best Practices.  The Acquisition Specialist continues to work with the project as-needed after the contract is executed to provide guidance on contract management issues, such as vendor performance, dispute resolution, and contract close-out requirements.

 

Administrative Manager

The Administrative Manager directs the administrative staff, coordinates tools and services training, ensures that the administrative staff adhere to processes and policies, leads the cost management effort including: sponsoring cost budgeting and tracking activities, facilitating communication on fiscal status, and ensuring the project cost tool and supporting documentation is maintained. The Administrative Manager also provides reports, recommendations, and status on the project budget and expenditures, e.g., planned vs. actual reports, initiates corrective action, and re-planning activities. Please see the following document for further details regarding associated responsibilities.   

Administrative Manager

 

Administrative Staff Support Services

The Administrative Staff Support Services is responsible for providing administrative support to project management and staff. by The Administrative Assistant performs administrative duties including maintaining confidential and sensitive personnel files, serving as personnel liaison with the central Human Resources unit, assisting with document management, making preparation for new staff arrival and orientation, providing clerical/secretarial support, maintaining conference room calendars and distribution lists, and managing incoming/outgoing mail. Please see the following documents for further details regarding associated roles and responsibilities.

Administrative or Executive Assistant

Administrative Support

 

Application Support Manager

The Application Support Manager is responsible for overseeing and coordinating the change request process for installed software and for ensuring the change requests adhere to specified quality and configuration standards. They manage application design sessions and walkthroughs, application change management processes and acceptance testing of application changes. They monitor contractor performance of application support and ensure that contractor maintains quality control. Please see the following document for further details regarding associated responsibilities. 

Application Planning Manager

Application Support Manager

 

Business Analyst

The Business Analyst serves as a liaison among stakeholders in order to understand the structure, policies and operations of an organization. The Business Analyst assesses business processes and models and their integration within the new system’s requirement specifications. The analyst is engaged throughout the System Development life cycle to ensure the business needs of the customer are considered and met. Please see the following document for further details regarding associated responsibilities.  

Business Analyst

 

Business Intelligence Analytics Analyst

The Business Intelligence Analytics Analyst is responsible for collecting and analyzing metrics. The metrics are used to provide reports for project managers, stakeholders and control agencies to indicate project progress, performance and general health. Please see the following document for further details regarding associated responsibilities. 

Business Intelligence Analytics Analyst

 

Business Process Team

The Business Process Team is responsible for managing and improving the performance of a business through continuous optimization of business processes in a closed-loop cycle of analysis, modeling, execution, and measurement. The team assists the manager by performing interviews, data collection, process analysis, prepare recommendations, develop metrics and measure progress. Please see the following documents for further details regarding associated roles and responsibilities. 

Business Process Analyst

Business Process Manager-Lead

 

Change Management Team

The Change Management Team is responsible for coordinating changes/releases/incidents across the application environments, ensuring correct procedures are followed and changes are accurately recorded, scheduled and controlled. The Change Management staff assist the manager in the coordination of changes/releases/incidents across the application environments, ensuring correct procedures are followed and changes are accurately recorded, scheduled and controlled. The Change Management staff are responsible for change notification processes and procedures to minimize customer impact and ensure compliance with policy. Please see the following documents for further details regarding associated roles and responsibilities. 

Change Management Analyst

Change Management Manager

 

Configuration Manager

The Configuration Manager is responsible for supporting the Technical Manager by administering the Configuration Management process, coordinating the control of all non-product related configuration items, working with the contractors to manage and coordinate the product related configuration items, assisting the System Engineer in maintaining the requirements database, and conducting configuration audits. The Configuration Management also leads work with project stakeholders, in particular, the Change and Release Management Group for approval to release programs and configuration modifications into the production environment. Please see the following document for further details regarding associated responsibilities. 

Configuration Manager

 

Contract Management Team

The Contract Manager is responsible for managing and tracking the Prime Contractor and consulting contracts for the project. This includes negotiating amendments, reviewing work authorizations and invoices, and ensuring that all contractual terms and deliverables are met. The Contract Analyst is responsible for the day-to-day contract administration and management of the project’s consultant services and goods contracts.  For projects that have many project consultants, a separate contract manager may be needed specifically for overseeing the consultants. This may also be the case when the Prime Contract has a large number of deliverables and contract terms which need to be managed and tracked, so a separate manager for consultants would allow the Prime Contract Manager to focus their efforts on managing the Prime Contractor. Please see the following documents for further details regarding associated roles and responsibilities.  

Contract Management Team

 

Conversion Manager

The Conversion Manager is responsible for ensuring the contractor’s conversion plan describes the roles, approach, tools, and processes required to seamlessly migrate data from the legacy system to a new automated system with as little impact to the end user as possible. The Conversion Manager manages the migration and conversion schedule and all project resources assigned to the effort and apprises key stakeholders of status on a regular basis. Please see the following document for further details regarding associated responsibilities. 

Conversion Manager

 

Customer Support Team

The Customer Support Manager is responsible for overseeing the M&O Contractor service efforts, and assisting the customer with special requests or problems. The Customer Support Manager provides customer perspective and problem prioritization, monitors contractor service levels and metrics. The Customer Support Analyst is responsible for executing the day-to-day customer support operations as directed by the Customer Support Manager. The Customer Support team facilitates communication and problem solving for the project, end users and stakeholders via correspondence, meetings, customer surveys, and reports. Please see the following documents for further details regarding associated roles and responsibilities.  

Customer Support Analyst

Customer Support Manager

 

Database Administration

The Database Administrator(DBA) is responsible for providing technical leadership and operational expertise at the decision-making level for the implementation, architecture, design, ongoing support and maintenance of databases and related software systems. The DBA acts as the principal database architect and technical resource for institutional databases and related systems. Please see the following document for further details regarding associated responsibilities.  

Database Administration

 

Database Analyst

The Database Analyst is responsible for providing providing technical expertise to evaluate the credibility of backup, recovery, security, and primary procedures for database/data warehouse models. The analyst also ensures data storage, archive, back-up and recovery, and system security procedures are in compliance with state and federal requirements and meets the project’s needs as defined in project requirements, specifications, plans and other documents. Please see the following document for further details regarding associated responsibilities.  

Database Analyst

 

Department of Finance (DOF) Representative

The DOF representative is responsible for reviewing and approving project-funding documents such as BCPs, and SPRs.

 

Department of General Services (DGS) Procurement Official

The DGS Procurement Official coordinates and oversees the procurement process, ensures the evaluation is conducted in accordance with applicable state laws regulations and policies and in accordance with the project’s documented evaluation procedures, serves as the single point of contact to bidders and stakeholders for questions regarding the procurement and evaluation process, maintains the Master Copy of all proposals and the official procurement files, provides guidance to the Evaluation Team, coordinates the issuance of any addenda to the RFP and any responses to bidder questions, coordinates responses to any protest, and reviews the Evaluation and Selection Report.

 

Developer Programmer

The Developer/Programmer is responsible for the design, development, documentation, and maintenance of assigned system or software components and functional areas in accordance with project policies, procedures, and standards. Please see the following document for further details regarding associated responsibilities.  

Developer Programmer

 

Office of Technology Services (OTech) Data Center Representative

The OTech Data Center Representative acts as the liaison between the Project Office and the OTech in defining required services, assisting the project in determining the feasibility of services, cost estimates, planning, and other technical assistance to aid the project in making informed data center decisions. 

 

End User

The end user is the person or organization that will use the project's end product.

 

Executive Steering Committee

The Executive Steering Committee acts as the Project stakeholders group, ensuring that the deliverables and functionality of the project are achieved as defined in the project initiation documents and subsequent project management plans. This committee provides high-level project direction, receives project status updates, and addresses and resolves issues, risks, or change requests.

 

Financial Management Team

The Financial Manager is responsible for managing fiscal activities for the Project and directing day-to-day operations and providing direction in the areas of budgeting, expenditure tracking, accounting and fiscal management reporting. The manager interacts with county, state, federal, and contractor representatives. The Financial Analyst, Budget Analyst, and Accounting staff are responsible for performing financial tasks following federal and state laws, regulations, and guidelines related to the project’s fiscal responsibilities. Please see the following documents for further details regarding associated roles and responsibilities.  

Financial Analyst/BudgetAnalyst/Accounting

Financial Manager

 

Help Desk Team

The Help Desk Manager/Lead are accountable for the activities of the ITS Help Desk and responsible for managing the day-to-day operations of the ITS Help Desk and verifying that Help Desk Policies and Procedures are followed by the Help Desk staff. They are accountable for ensuring the Help Desk Function delivers services in accordance with the Service Level Agreement (SLA) and meets the needs of the users and customers. Level I Help Desk Analysts are responsible for direct support of users contacting the Help Desk for assistance with either Service Requests or Help Desk ticket or issues. Some tickets or issues will be escalated, as necessary, to Level II Help Desk Analysts specializing in different functional or technical areas. Please see the following documents for further details regarding associated roles and responsibilities.  

Help Desk Analyst

Help Desk Manager/Lead

 

Implementation Manager

The Implementation Manager (IM) will be responsible for the implementation portion of the project. The IM will provide implementation management leadership through planning, organizing, coordinating, and monitoring implementation activities. In addition, the IM will be responsible for effectively managing all information technology resources assigned by the project manager, including implementation strategy, organizational change management, production support, IT training/knowledge transfer, defect/problem tracking, and Maintenance & Operation. The IM will coordinate SOWs and interface directly with contractors to ensure technical obligations satisfy all objectives and expectations. Please see the following document for further details regarding associated responsibilities.    

Implementation Manager

 

Independent Project Oversight Consultant (IPOC)

The IPOC works under the direction of the Project Sponsor to provide independent project management oversight in accordance with the California Technology Agency's Information Technology Project Oversight Framework: http://www.cio.ca.gov/Government/IT_Policy/pdf/IT_OvrsghtFrmwrkR2-25-04s.pdf  

Independent Verification and Validation (IV&V)

The IV&V representatives work under the direction of the Project Sponsor to provide IV&V against the project. The IV&V team will provide independent, technical review and verification of project deliverables, as well as independent testing and auditing of project deliverables against requirements, with a special emphasis placed on deliverable quality assurance and information security control reviews. 

 

Infrastructure Management

The Infrstructure Manager protecting state interests in coordinating and managing the application infrastructure. The infrastructure includes components installed at Office of Technology Services (OTech) for centralized processing as well as Wide Area Network (WAN) capabilities to support communication with the end users. The application infrastructure also includes end user workstations and Local Area Networks (LAN) that are administered and maintained by the end users. The Infrastructure Management Lead is responsible for assisting in the planning, design, installation, and ongoing monitoring and maintenance of the application infrastructure. Please see the following documents for further details regarding associated roles and responsibilities.   

Infrastructure Management/Lead

Infrastructure Manager

 

Interface Coordinator

The Interface Coordinator leads the technical effort to coordinate and implement all interfaces system requirements. The Interface Coordinator provides leadership and oversight for interface activities, in coordination with the Systems Integrator contractor. Please see the following document for further details regarding associated responsibilities. and general contracting issues.  

Interface Coordinator

 

Legal Counsel

The legal representative provides legal opinions upon request in areas of the RFP or RFO and Service Request content, contract amendments, work authorizations, contracting questions, conflicts of interest, discovery issues, communication documents, industry trends, and general contracting issues.

 

Network Lead Engineer

The Network Lead Engineer is responsible for overseeing and managing the project network, security and interfaces. This may include coordinating with other service providers (such as the Office of Technology Services (OTech) operations staff or a telecommunications contractor), counties and/or departments. Please see the following document for further details regarding associated responsibilities.  

Network Lead (Engineer)

 

Operations Manager

The Operations Manager is responsible for coordinating and overseeing the operations of the new system. This includes overseeing problem resolution and administration and operations activities. They monitor prime contractor management of operations and resolution of operations support problems. Please see the following document for further details regarding associated responsibilities.  

Operations Manager/Lead

 

Operations Support Team

The Operations Support Team includes all individuals that are responsible for daily operations of the system to ensure that the system operates as intended once implemented. Please see the following document for further details regarding associated responsibilities.  

Operations Support Analyst

 

Organizational Change Management

The Organizational Change Management Manager is responsible for managing or overseeing all aspects in the preparation of users for the transition from one system (and any auxiliary systems), and current business processes to the new system and modified business processes. The Organizational Change Analyst is responsible for assisting in the planning and preparation of users for the transition from one system (and any auxiliary systems), and current business processes to the new system and new or changed business processes. Please see the following documents for further details regarding associated roles and responsibilities.  

Organizational Change Analyst

Organizational Change Management Manager

 

Procurement Manager (Acquisition Center)

The Procurement Manager oversees and manages the generation of the RFP or RFO and other solicitation documents. Other areas of the project office may be assigned responsibility for specific sections, but the Procurement Manager is responsible for integrating all the pieces and ensuring consistency and continuity throughout the entire procurement process and conforming to procurement standards, rules, and regulations. This includes managing the RFP or RFO development, preparing and maintaining procurement schedule, coordinating contract negotiations and managing evaluation of proposals or offers and selection of vendor.

 

Procurement Team

The Procurement Team is responsible for managing and/or coordinating all procurement activities. The team works closely with the OSI Procurement Center during Planning and Contracting phases of the Acquisition Life Cycle. The team is led by the Procurement Manager under the guidance of the Acquisition Specialist. In addition to these two participants, the team is typically comprised of subject matter experts as identified by the project and also may include additional project procurement staff. Please see the following documents for further details regarding associated roles and responsibilities.  

Procurement Team

 

Project Director

The Project Director is responsible for planning, directing and overseeing the project, and ensuring that deliverables and functionality are achieved as defined in the Project Charter, funding documentation and subsequent project plans. The Project Director is also responsible for the management of all resources assigned to the project, serves as the primary liaison between the project and the Project Sponsor and Executive Committee, and escalates decisions and issues as needed. The Project Director coordinates project related issues with other efforts, reviews and resolves project issues not resolved at lower levels, and directs the project management functions. The Project Director acts as the principle interface to the contractors. Please see the following document for further details regarding associated responsibilities.    

Project Director

 

Project Librarian

The Project Librarian is responsible for the development, implementation, and maintenance of the project library and performing analytical assignments including (but not limited to) records management, deliverable management support tasks, contract management support tasks, procurement-related and information technology analytical assignments. Please see the following document for further details regarding associated responsibilities.  

Project Librarian

 

Project Management Office (PMO) Analyst

The PMO Analyst is responsible for performing project management support tasks for the project. The PMO Analyst supports the project management processes (including but not limited to) risk management, issue and action item management, schedule management, change management, cost management, and communications management and develops content for control agency documents. The PMO Analyst is responsible for ensuring the project management activities of the Project are conducted in accordance with project management plans, the Office of Systems Integration (OSI) best practices, and industry best practices for project management. Please see the following document for further details regarding associated responsibilities.

PMO Analyst

 

Project Manager

The Project Manager is accountable to the Project Director for all the project office management related activities. The Project Manager plans, guides, and oversees the day-to-day internal activities that support the Project Office, and assists in the development of the master project schedule and all other project work plans. The Project Manager is accountable for the development, maintenance, and adherence to the Project Office infrastructure and supporting methodologies (e.g. processes, procedures, standards, and templates) that are in compliance with OSI Best Practices and policies. Please see the following document for further details regarding associated responsibilities.    

Project Manager

 

Project Office Network Administrator

The Project Office Network Administrator is responsible to install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system, maintain network hardware and software, monitor network(s) to ensure network availability to all system users and perform necessary maintenance to support network availability, and plan, coordinate, and implement network security measures. Please see the following document for further details regarding associated responsibilities.    

Project Office Network Administrator

 

Project Office Tool Set Developer & Support

The Project Office Tool Set Developer develops and maintains database applications and customized software business tools in support of the project’s internal business administration. Examples of supported business functions include, but are not limited to, training, financial management, employee tracking, time reporting, deliverables management, and contract management. The Tool Set Developer may also be asked to develop and/or maintain applications which support customer services and the project’s reporting responsibilities. Please see the following document for further details regarding associated responsibilities.    

Project Office Tool Set Developer and Support

 

Project Scheduler

The Project Scheduler leads the project schedule management effort by developing and maintaining the project schedule and advising management of scheduling issues. This includes tracking progress against project schedule, merging and identifying dependencies and risks between the project schedule, and tracking progress versus multiple component schedules. Please see the following document for further details regarding associated responsibilities.

 Project Scheduler  

 

Project Sponsor

The Project Sponsor has overall authority for the project. The Project Sponsor provides vision and direction for the project, provides policy leadership, assists in removing barriers and supports change management initiatives, participates in the Executive Steering Committee, and provides support to the Executive Steering Committee as needed. 

 

Project Stakeholder

External resources included in the staff planning estimates should be described here. If the resource is only providing review or response to questions, it is not necessary to describe the organization in this section.

 

A full description of all external stakeholders should be in the Governance Plan or Communication Plan, so this section should only highlight those organizations that are lending staff or significant time to the project to support project activities.

  

Indicate the type of support the organization is providing and whether the resources are full or part-time and if they are on-site or off-site. Also describe whom the externals “report” to in the project and/or the type of relationship, peer, advisor/counsel, etc. 

 

Quality Management Team

The Quality Manager is responsible for overseeing and ensuring both product and process quality for the project office as well as for the Prime Contractor. The Quality Manager provides insight into the project and contractor methods of doing business by reviewing process and product activities for adherence to standards and plans. The manager/supervisor provides leadership, training, and mentoring to other quality management staff. Quality Management staff ensure product and process quality for the project office as well as for the Prime Contractor. Staff documents, enforces, and improves project processes and standards, and collects and analyzes performance metrics. Please see the following document for further details regarding associated roles and responsibilities.  

Quality Management Team

 

Release Planner

The Release Planner is responsible for the creation and maintenance of Release Plans for the migration of software changes between development, testing, and production environments. The Release Planner works with the Application Maintenance, Quality Management, Customer Support, Data Management, and Operations teams to manage the overall release plan and calendar. The Release Planner will focus on release planning, release change control and release readiness in coordination with each relevant functional area to ensure a successful migration among environments and deployments to production. Please see the following document for further details regarding associated responsibilities.  

Release Planner

 

Requirements Analyst

The Requirements Analyst is responsible for ensuring the new system includes the business requirements and functionality that meets the needs of the stakeholders. The analyst helps facilitate the collection and documentation of business and technical requirements. The analyst utilizes requirements management tools and defines management processes to exercise control and monitoring. Please see the following document for further details regarding associated responsibilities.  

Requirements Analyst

 

Risk Management Team

The Risk Manager is responsible for managing and tracking risks and risk mitigation/contingencies on the project. The Risk Manager also monitors prime contractor risk management efforts to ensure they do not adversely impact the project. The Risk Manager manages and tracks potential and active risks, maintain the risk management tool and documentation information, leads risk identification sessions for the project, monitors prime contractor risk management efforts, and participates in division-level risk management activities for risks that cross project boundaries or are beyond the project’s control. Risk management staff maintain risk management documentation, databases, and provide risk findings and reports to management. Staff monitors prime contractor risk management efforts to ensure they do not adversely impact the project. Please see the following document for further details regarding associated roles and responsibilities.  

Risk Management Team

 

Security Coordinator

The Security Coordinator provides guidance to the project team on system security policies and practices and will work with the Systems Integrator to define and integrate system security policies and procedures into the Project that are consistent with the Office of Systems Integration (OSI), Sponsor, Office of Technology Services (OTech), and county security policies and requirements. Please see the following document for further details regarding associated responsibilities.  

Security Coordinator

 

Stakeholder Coordinator

The Stakeholder Coordinator is responsible for ensuring the end users (customers) and stakeholders in general are kept informed of the status of the software development life cycle, project plans, and how changes affect them. The role coordinates customer communications from the project to all levels of end user and stakeholders to maintain a consistent and accurate message from project staff. Please see the following document for further details regarding associated responsibilities.  

Stakeholder Coordinator

 

Subject Matter Experts

The Subject Matter Experts (SMEs) are experts in a particular area or topic. In software development efforts the SME is used to describe professionals with expertise in the field of the application, but without the technical project knowledge. Typically SMEs provide input into business and functional requirements and also participate in the testing of a new system and/or system changes. Please see the following document for further details regarding associated responsibilities.  

Subject Matter Experts

 

System Architect (Prime)

The primary role of the System Architect (Prime) is to translate what is required to run the business into actual design specifications and models that can be supported and fulfilled by components within the Technology Architecture. Please see the following document for further details regarding associated responsibilities.  

System Architect (Prime)

 

System Architect (State)

The System Architect (State) is responsible for ensuring the proposed architecture fits with the overall architecture strategy and meets the needs of the State and its customers. The System Architect oversees the activities of the technical consultants and the prime contractor’s staff responsible for the design, development, and/or maintenance of the project’s product/service delivery systems. Please see the following document for further details regarding associated responsibilities.  

System Architect (State)

 

System Engineer

The System Engineer is responsible for ensuring the comprehensive system design meets all business requirements in an efficient and effective manner. The Systems Engineer ensures the appropriate technical computing architecture standards at the project and state level are met and properly integrated into the system design. Please see the following document for further details regarding associated responsibilities.  

Systems Engineer

 

Technical Manager

The Technical Manager is responsible for the day-to-day activities of state and contract technical staff who are engaged in the technical management aspects of the project. The technical manager (a state manager for the project) leads the technical disciplines of the project, unlike the Project Director and Project Manager who will focus on the overall project management of the project.

 

One of the key roles of the Technical Manager is to partner with other IT managers to acquire appropriate technical assistance for such areas as enterprise architecture, database, software development, security, testing, configuration management, change management, release management, and other technical areas of the new system. The Technical Manager, will provide leadership and support to project technical staff throughout the project life.

 

The Technical Manager will also provide technical support to the Project Director, Project Manager, and other managers in the Project Office to establish and execute technical policies, processes, and procedures. Please see the following document for further details regarding associate responsibilities.

Technical Manager  

 

Technical Specialist

The Technical Specialist serves as a subject matter expert, advanced technical specialist or team lead to support customers, staff at all levels and management on a wide range of technical assignments while performing complex system planning and/or support activities. Please see the following document for further details regarding associated responsibilities.  

Technical Specialist (Acquisition)

Technical Specialist

 

Technical Writer

The Technical Writer explains in simple language technical ideas that are difficult for the average reader to understand. The Technical Writer coordinates and confers with project development and communications teams to produce publications and presentations in support of planning, design, development, implementation, and training activities. Please see the following document for further details regarding associated responsibilities.  

Technical Writer

 

Testing Team

The Test Manager is responsible for coordinating the testing of the Prime Contractor's system. The Manager works with the Quality Management staff to design test cases and data that will best represent "real-life" scenarios for the system. The Test Manager is also responsible for coordinating interface tests with other organizations (county, state, federal), as needed. The Test Manager and staff plan, monitor, and evaluate prime contractor test plans, problem reporting and resolution process.

 

The Testing Team typically includes a Test Lead, Testers, Test Script Writers, User Acceptance Testers, and a Test Tool Lead. The Test Manager directs the activities for the development of test plans, schedules, User Acceptance Testing (UAT) scripts, reports test activities to executive management, resolves highly sensitive test issues, and oversees performance of tests. The Manager oversees all test related activities to ensure all system components are tested at multiple integration levels to verify the functionality and completeness of the system. Under the general direction of the Test Manager, the Test Lead will act as the lead for the Application Test Team. This position oversees the test team’s efforts to monitor and evaluate the effectiveness of the contractor’s development efforts. Tester(s) will test a completed, integrated system to evaluate the system’s compliance with its specific requirements. Executes test scenarios; records the results and documents the defects. Testers include county business subject matter experts (SMEs) in the capacity of end-users; interface and test experts. The Test Script Writer develops test case scenarios based on business processes and system requirements. The Test Tool Lead is an expert in the configuration and operation of an automated test tool. Please see the following documents for further details regarding associated responsibilities.   

Test Manager

Testing Team

User Acceptance Tester

 

Training Team

The Training Manager/Lead provides oversight for the development, implementation and maintenance of a comprehensive strategic training plan which meets contractual needs, the needs of end users and other stakeholders. The Trainer conducts application training using various software applications and related hardware. The trainer possesses expert knowledge in the navigation of web pages, computer based training, telecommunications, audio visual equipment, and other peripheral equipment used to meet the needs of end users and other stakeholders. Please see the following documents for further details regarding associated roles and responsibilities.  

Training Manager

Trainer

 

Website Administrator

The Website Administrator is responsible for the development and maintenance of the project website and related website content using the Office of Systems Integration (OSI) and State standards. The Website Administrator is responsible for the development of web pages, web-based communication (email forms, user forums, newsletters, polls, surveys), and multimedia content for both external and internal audiences. The Website Administrator oversees the written, visual and audio content of the project website. Please see the following document for further details regarding associated responsibilities.

Website Administrator